"This is Sally* from Hangers, I received a referral from Dr. Surgeon* for your husband"
"Yes, we are a prosthetics company here in town"
my mind started racing, did they call the wrong person? Is there something Dr. Surgeon isn't telling us?
"It was just a ruptured Achilles"
"Yes, we do orthopedics too"
Seriously, she needed to start the conversation with that information, that can really startle a person.
*Names changed for privacy.