I am currently on the phone with DirecTV. How can I possibly be blogging while on the phone you might ask...EASILY, I am once again, on hold. I have been shuffled through 5 different people, 3 of which had thick and matching accents, which makes me wonder how far around the world I was transferred those times.
I should back track a little. The call started with an automated system, the kind with the voice activated answers. They irritate me. They don't understand you, they give you options you don't want. I just need to speak to someone!! So , this whole call is because I am being charged for something not received, a complete billing error on their end, and it is now past due. So the voice prompting is asking me when I am going to pay this overdue incorrect bill, and how much I am going to pay. It does not accept "In your dreams!" or "Never!" as an answer. Eventually I typed in that I will pay a penny towards the balance, hopefully they don't hold me to that since I owe them nothing! I don't know if it was because I finally gave that answer or the system finally gave up on me and transferred me to a person, but I was relieved...briefly.
Why, why does it take 5 different people to hear my story, "check my account" , admit the error, and then transfer me to someone else to do the same exact thing? 30 minutes later Cicily got the job done. Thank you Cicily, I don't know if you read blogs, but I am here to say thank you for your competency, and authority to help me.
I have never had this much trouble with this company before. AT&T is a nightmare, DISH Network, horrible, and long ago we had trouble with Cingular...but DirecTV was always good, and quick, and we preferred their services over other options...but now, I am not impressed. I am hoping for better future communication with them, so they can redeem themselves.